Ross Rewards FAQ

Sign up online here, or enroll in-store by scanning the QR code on signs, or enroll at checkout using your phone number and email on the pinpad before you finish the transaction.

Ross Reward members earn points for eligible purchases: 2pts per $1 spent, 200 points earns a $2 Ross Reward to spend at Ross. We’ll also jump start your account with 50 points just for signing up! Once you’re a member, you start earning points on your eligible purchases.  Just enter your phone number at checkout!  See terms and conditions for more details and purchase exclusions.

Besides the everyday points, there are also other perks such as birthday rewards, sweepstakes, and promotions.  You can see all Ross Rewards benefits on our program page here: https://www.rossstores.com/rewards

U.S. residents, including residents of Guam and Puerto Rico, who are 18 or older can join.

You’ll need your email address and mobile phone number. 

No, Ross Rewards accounts are individual. Membership cannot be shared, and accounts cannot be combined or merged with family members or friends. 

No. Enrolling in the Ross Rewards Program is separate from applying for the Ross credit card. You can join the program without applying for a card. 

No. You must enroll in the Ross Rewards separately.

Enter your enrolled phone number at checkout directly on the screen or ask the cashier to enter it for you. 

Please see program rules in the Program Terms & Conditions.

You can view your current points and any available rewards via the Ross Rewards portal: [link].  Points should show up in your account immediately unless there is a system delay (in which case, they should appear within 24 hours).  Estimated points earned will display on your receipt.  Total points will also be sent by email in a monthly statement.  

Enter your enrolled phone number at checkout to earn points on eligible purchases. If you enroll in store, you’ll earn points on the purchase you make during that same transaction. 

Points are based on your qualifying net spend. You earn two (2) points for every eligible dollar you spend after discounts and before tax.  See terms and conditions for more details and purchase exclusions.

Points are what you earn from eligible purchases. Rewards are what you receive when you reach a point threshold.  For example, once you achieve 200 points, you will receive a $2 reward that can be used as a discount on a purchase.

You’ll receive 50 bonus points instantly when you sign up. You’ll earn an additional 50 bonus points once you complete your profile. 

You can complete your profile during online enrollment or by creating or logging into your online account here: [link]. 

To receive the 50 profile completion bonus points, members must provide the following information: First Name, Last Name, Birthday, Address, Gender.

To receive your birthday offer, you must provide your birth month and you must have at least one qualifying member transaction on your account.

The birthday offer awards double points for the first qualifying transaction within your birthday month (up to a maximum of 500 bonus points).

Nearly all merchandise purchases earn points except gift cards, items paid with store credit, or purchases made by a Ross Credit Card (since you will earn points at a higher level through that program).

Points are not earned on gift card purchases, purchases paid with store credit, or transactions where members of Ross Rewards pay with their Ross Credit Card (these transactions earn rewards through the credit card instead).

Points expire 1 year after they were earned if there are no more recent purchases.  Point expiration is extended after each subsequent purchase (to 1 year after the most recent purchase).

You cannot earn points in both the Ross Rewards program and from the Ross Credit Card for the same purchase.  The credit card earns rewards at a rate of 5% back in rewards for purchases on the Ross Credit Card.  Ross Rewards offers the equivalent of 2% back in rewards (2 points per dollar).

No. Points cannot be exchanged for cash and only convert into Rewards Certificates.

Nearly all merchandise purchases earn points except gift cards, items paid with store credit, or purchases paid with a Ross Credit Card.

Points earned on the original purchase are removed from your balance the next day, and any reward used is refunded as prorated points.

Your balance may become negative if you return items that originally earned points or if a reward was used and part of the purchase was returned. Negative balances reduce future point earnings until positive again.

No. Points cannot be transferred or gifted to another member.

A Ross Reward is a certificate you earn by converting your points (200 points = $2 reward), issued in $2 increments.

You will receive your Ross Reward in your monthly statement email, and it will also be visible in your online account and through an associate lookup at checkout.

Rewards are issued in your monthly statement based on your points balance at your statement cycle date.

You can use your Ross Reward in-store at Ross on eligible merchandise. Rewards cannot be used to purchase gift cards or charity donations.

Present the reward barcode from your email or online account at checkout.

You can even use multiple Ross Rewards at the same time!

The value of the reward is refunded back to your account as points, prorated based on the items returned.

Yes. Rewards expire 60 days after the day they are issued.

You can create an online account by visiting [link] and entering the phone number or email you used at enrollment.

No, you cannot change the phone number or email associated with your account.  If you need to change these, you will need to create a new account and close your current account.

To reset your password, visit [link] and select ‘Forgot Password’. If your account is locked, please contact Customer Service for assistance.

Log into your online account at [link], then select ‘Recent Activity’.

Try logging into or creating an online account at [link] using the phone number or email you used when enrolling. Please note: You must be enrolled in the program before you can create an online account [link]. If you still can’t access your account, please contact Customer Service.

No, memberships cannot be merged or combined.

No. Ross Rewards and Ross credit card Rewards are managed separately, and points cannot be combined.

You can cancel your membership at any time by contacting our Customer Service team.

If you cancel your membership, you’ll forfeit all remaining benefits, including points, any earned Ross Rewards, and access to member-only events.

By providing us with a valid email address, you agree to the Program Terms & Conditions and you will receive key program benefits. These include periodic emails with exclusive offers, reward updates, and program information.

To opt out of email communications, click the ‘unsubscribe’ link at the bottom of any Ross email you receive or visit [link].  However, if you opt-out, we can’t send you member-exclusive offers and events.  You cannot opt-out of required transactional emails (e.g., monthly statement) without closing your account.